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Return & Refund Policy of FREDAYUAN.COM

All sales are final:

We only accept returns or exchanges for products damaged in transit or if the incorrect item was shipped to the buyer.

  • Please allow 1-2 weeks for your return to be processed.

  • To be eligible for a refund or exchange, you must first email within 30 days of the order date.  Upon receipt of your email, we will respond promptly and accordingly and make sure your replacement is sent out. If a replacement item is not available, we will refund the full purchase price.

  • Freda Yuan Official will not issue refunds for products purchased through other entities, such as distributors or retail partners.

  • Returned items must be delivered to us unused, in original packaging, and in the condition, they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service.

  • We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

  • We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

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